1. Agreement Overview

These Terms and Conditions ("Agreement") govern your membership ("Membership") at EAST High Performance Centre ("Gym") and use of the associated mobile application ("EAST App"). By signing up for a Membership, you agree to be bound by these Terms.

2. Membership Eligibility

To be eligible for Membership, you must be at least 18 years old or have consent from a parent or guardian. By signing this Agreement, you confirm that you meet these criteria.

3. Membership Fees

A. Payment Structure: Membership fees are payable monthly or annually as selected during the sign-up process.

B. Payment Method: All membership and top-up payments will be processed via credit card through the App. By providing your credit card information, you authorize us to charge the Membership fees to your card. Bookings are paid via credits, which are granted or purchased at a 1 Credit = 1 HKD rate.

C: Rates: As rates can change from time to time, the most updated rates can be found in the EAST App. Reach out to our staff if you have any issues or would like more information. 

4. Mobile App Usage

A. App Features: The App allows you to:

• Book classes and facilities
• View and pay for Membership status and top-up credits 
• Store personal statistics and other data

B. User Responsibilities: You agree to use the App responsibly and to maintain the confidentiality of your login information. You are responsible for any activity under your account.

C. Data Collection: By using the App, you consent to the collection, storage, and use of your personal data as outlined in our Privacy Policy. This includes data related to your fitness activities and payment information. Credits can be used for facility bookings, locker rentals, classes, coach bookings, food, and merchandise.

5. Membership Benefits

Membership provides access to various facilities and classes offered by the Gym. Specific benefits may vary based on the Membership tier selected.

6. Cancellation and Refund Policy

A. Cancellation: You may cancel your Membership at any time via the App or by contacting Gym support. A notice period of 30 days may apply.

B. Refunds: Membership fees are non-refundable.

C: Bookings: Cancellation fees will apply to Bookings. A 100% credits refund will apply to any cancellation up to 48 hours before. Within 24-48 hours, a 50% credits refund will apply. If a cancellation occurs within 24 hours prior to the session, including no shows, no refunds will be given.

7. Liability Waiver

By agreeing to these Terms, you release the Gym from any liability for injuries or damages sustained while using the facilities or participating in any classes.

8. Code of Conduct

In joining EAST High Performance Centre and the EAST App, you are expected to adhere to the following Code of Conduct. Failure to adhere to this Code of Conduct may result in disciplinary action, including but not limited to suspension or loss of privileges related to Gym facilities, activities, and events. No refunds will be issued in the event of such disciplinary action.

General Behaviour

• Always clean up after yourself and return equipment (weights, mats, etc.) to their designated areas.
• Keep the facility tidy; dispose of trash properly and respect communal spaces.

Respect for Others

• Treat all members, staff, coaches and other athletes with respect and courtesy at all times.
• Avoid disruptive behaviour, including excessive noise or distractions during classes, and make sure to adhere to proper gym etiquette:
  
  Clean Up After Yourself
• Wipe down equipment after use.
• Return weights, mats, and other equipment to their designated places.
  
  Respect Personal Space
• Maintain a safe distance from others while exercising.
• Avoid crowding around someone else’s workout area.
  
  Refrain from Excessive Noise
• Keep conversations to a reasonable volume.
• Avoid loud grunting or shouting during workouts.
  
  Limit Time on Equipment
• Be mindful of peak hours and limit your time on machines if others are waiting.
• Use the “5-minute rule” to let others know you’ll be done soon.
  
  Use Headphones for Music
• If listening to music, keep the volume at a level that doesn’t disturb others.
  
  Follow Gym Guidelines
• Adhere to any posted rules or guidelines regarding facility usage.
• Respect any reservations or time constraints for classes or specific areas.
  
  Ask Before Joining a Group
• If a group is using equipment, ask politely before joining in or using shared resources.
  
  Don’t Interrupt Others
• Avoid interrupting someone’s workout for social conversations or asking to work in unless necessary.
  
  Dress Appropriately
• Wear appropriate workout attire and footwear.
• Avoid clothing with offensive graphics or slogans.
  
  Be Mindful of Personal Belongings
• Keep your belongings in designated areas or lockers, not on the gym floor.
• Don not leave personal items unattended.
  
  Encourage Others
• Be supportive of other members’ efforts and achievements.
• Avoid negative or judgmental comments.
• Be courteous to gym staff; listen to their instructions.
• Treat all other members with respect and kindness.
  
  Report Issues
• Notify staff about broken or malfunctioning equipment.
• Report unsafe behavior or conditions.

Safety and Compliance

• Follow all posted guidelines and instructions from staff regarding safety and equipment usage. Adjust weight and settings to ensure safe usage. Use equipment for its intended purpose.
• Report any unsafe conditions, injuries, or accidents immediately.

Surveillance Notice

• Please be aware that CCTV cameras are in effect 24/7 for safety and security purposes. Any inappropriate behavior will be addressed accordingly, with disciplinary actions ranging from warnings to termination of Membership.

Zero Tolerance Policies

• There is zero tolerance for harassment, bullying, derogatory remarks, or any form of discrimination.
• Underage drinking, tobacco, vaping, and gambling are strictly prohibited.

Social Media and Public Behaviour

• Maintain a positive representation of the Gym on social media platforms. Any negative or defamatory posts about the Gym or its members will be addressed appropriately.
• By signing this agreement, I grant unlimited permission to use, reproduce, sell, disseminate and distribute any and all photographs, images, videotapes, motion pictures, recordings, or any other depiction of any kind of participation in an Event or related activity for any legitimate purpose in perpetuity and I understand that Participant will not be entitled to any compensation in connection therewith. I further hereby irrevocably and absolutely grant permission to the Releasees to film, videotape and record the performance of the Participant in the Event and subsequently to telecast, sell, distribute and otherwise utilize the same in whatever manner Releasees shall deem appropriate. Such permission shall include granting the unlimited and irrevocable rights to Releasees, without compensation of any kind to Participant, to use, reproduce or broadcast, Participant’s name, nickname, image, likeness, voice, photograph, signature facsimile, and biographical information in connection with the Event. I acknowledge that Releasees shall have unlimited right throughout the world to copyright, use, reuse, publish, republish, broadcast and otherwise distribute depictions of or information about Participant and all or any portion of the Event in which Participant may appear on any and all radio, network, cable and local television programs and in any print materials and in any other format or media (including electronic media) now known or hereafter devised in perpetuity and without compensation to Participant.

8. Changes to Terms

The Gym reserves the right to modify these Terms at any time. Changes will be communicated via the App, and continued use of your Membership constitutes acceptance of the revised Terms.

9. Governing Law

This Agreement shall be governed by the laws of Hong Kong SAR.

10. Contact Information

For any questions regarding these Terms, please contact us at +852 9432 7841.